Remote Entry Level Client Success Associate in Birmingham

Location: Alabama

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 16, 2021

This job expires in: 16 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A marketing company is searching for a person to fill their position for a Remote Entry Level Client Success Associate in Birmingham.

Core Responsibilities Include:

  • Working closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction
  • Developing and maintaining relationships with a select group of named accounts to ensure campaign success
  • Collaborating with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

Qualifications for this position include:

  • Proven outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
  • Minimum two years of account management and/or customer success/service experience preferred
  • Organized and detail-oriented mindset with ability to manage 30+ clients at once
  • Demonstrated strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues
  • Ability to work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Ability to collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

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