Job Summary

A marketing company is searching for a person to fill their position for a Remote Entry Level Client Success Associate in Birmingham.

Core Responsibilities Include:

• Working closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Developing and maintaining relationships with a select group of named accounts to ensure campaign success
• Collaborating with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome

Qualifications for this position include:

• Proven outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Minimum two years of account management and/or customer success/service experience preferred
• Organized and detail-oriented mindset with ability to manage 30+ clients at once
• Demonstrated strong problem resolution skills with proven ability to engage and interact with internal teams to resolve client issues
• Ability to work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Ability to collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects