Job Summary

A marketing company is in need of a Remote Entry Level Client Success Representative in Portland.

Individual must be able to fulfill the following responsibilities:

• Develop customer relationships that promote retention and loyalty
• Work closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Create and coordinate account documentation including reports, RFPs, and other recommendations

Skills and Requirements Include:

• Demonstrated strong empathy for customers and their success
• Proven organized and detail-oriented mindset with the ability to manage 30+ clients at once
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Proven strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Ability to work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. Additional
• Ability to collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects