Remote Entry Level Client Success Associate in Portland

Job is Expired

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 15, 2021

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A marketing company is in need of a Remote Entry Level Client Success Representative in Portland.

Individual must be able to fulfill the following responsibilities:

  • Develop customer relationships that promote retention and loyalty
  • Work closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction
  • Create and coordinate account documentation including reports, RFPs, and other recommendations

Skills and Requirements Include:

  • Demonstrated strong empathy for customers and their success
  • Proven organized and detail-oriented mindset with the ability to manage 30+ clients at once
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Proven strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Ability to work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc. Additional
  • Ability to collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects

COMPLETE JOB DESCRIPTION

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