Remote Epic Escalation Support Technician

Job Summary

A leader in insurance technology is searching for a person to fill their position for a Remote Epic Escalation Support Technician.

Core Responsibilities of this position include:

• Providing effective, efficient and empathetic customer service in a professional manner
• Following department procedures including the Service Cloud best practices and escalation workflow
• Taking ownership of designated product area

Qualifications Include:

• 2+ years of customer service experience
• Strong written and verbal communication skills
• Experience working with personal computers and Microsoft applications
• High school diploma or equivalent