Job Summary
A healthcare provider is searching for a person to fill their position for a Remote EPIC Patient Communication Specialist in Eagle Mountain.
Must be able to:
- Help eliminate dropped calls, enable patients to quickly connect with a real person
- Listen and understand the patient's needs, which usually reduces your 'no show' rate
- Communicate with patients via telephone, schedule appointments and sometimes follow a predefined script
Must meet the following requirements for consideration:
- Minimum 2 years recent experience in medical-oriented scheduling environment - preferably large physician practice or central scheduling
- Bilingual in any of the following languages: Spanish, Mandarin, Polish and/or Cantonese is a plus
- Adept at handling large call volumes, preferably with use of VOIP call systems
- Working knowledge of the following systems: EPIC, Cerner, and/or PHS
- Efficiently schedule radiology and diagnostic procedures
- All other requirements necessary for this position