Job Summary
An information technology services company is filling a position for a Remote Epic Support Analyst.
Candidates will be responsible for the following:
- Responding to incidents regarding the Epic software
- Ensuring proper documentation for each interaction and escalate when necessary
- Providing support to investigate data anomalies to determine possible root causes
Applicants must meet the following qualifications:
- Active Epic certification in associated field of knowledge
- Minimum of 1-year Epic clinical support delivery experience
- Minimum of 3 years of relevant experience or equivalent combination of education and work experience
- Demonstrates a service philosophy in all interactions with patients, clinicians, and colleagues