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Remote Escalation Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Apr 24, 2019
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

Educational technology company is filling a position for a Remote Escalation Engineer.

Core Responsibilities of this position include:

  • Working closely with the Client Experience and Solutions Engineering teams to understand client needs
  • Utilizing your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues
  • Identifying and promoting situations where we can develop tools to enable other teams and departments to better support clients

Qualifications Include:

  • Experienced supporting client’s most challenging technical needs and issues
  • In depth knowledge and hands on experience with SQL Server, TSQL, SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XML
  • You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
  • Excellent written and verbal skills
  • Highly personable and empathetic with excellent relationship management and customer service skills
  • Solution driven with ability to understand the big picture

COMPLETE JOB DESCRIPTION

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