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Remote Escalation Engineer Subject Matter Expert

Job is Expired
Location: Virginia
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 30, 2020
Job Category: Consulting, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A company that delivers information technology solutions is in need of a Remote Escalation Engineer Subject Matter Expert.

Individual must be able to fulfill the following responsibilities:

  • Troubleshoot, manage, and remedy escalated tickets with the service desk leadership
  • Address critical client infrastructure issues
  • Assist in providing escalation metrics and requirements

Qualifications Include:

  • Minimum 5 years IT experience supporting and managing technical issues
  • Has strong conceptual understanding of various IT technologies
  • Possesses strong leadership and communication skills
  • Ability to motivate the team and make challenging decisions

COMPLETE JOB DESCRIPTION

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