Job Summary
An e-commerce company is searching for a person to fill their position for a Remote Escalations Customer Experience Associate.
Must be able to:
- Actively respond to customers who have requested to escalate an issue or speak with a manager
- Creatively resolve problems, working collaboratively with cross-functional partners
- Recommend changes to polices, processes, and customer communication
Must meet the following requirements for consideration:
- Bachelor's degree or equivalent
- 3 - 5 years of experience in an escalations- or resolutions-focused customer facing role
- Robust customer service skills and experience working in an ecommerce or retail environment
- Ability to creatively problem solve, while adhering to company policy and procedure
- Robust computer and systems skills
- Exceptional time management skills and accountability
