Job Summary

An education company is seeking a Remote Escalations Team Customer Support Representative.

Core Responsibilities Include:

• Providing product support to parents and teachers, primarily via email
• Resolving high volumes of challenging customer issues with superb attention to detail and empathy
• Performing additional CX responsibilities as requested

Required Skills:

• 1+ year(s) as a top performer handling high volumes of tickets in a customer support capacity
• Excellent written and verbal communication skills
• Thrives in a rapidly shifting dynamic environment
• Bachelor of Arts degree
• Experience in K-12 education