Job Summary

eXp Connect concierges will closely communicate with all new-to-eXp agents to ensure that they are engaged and knowledgeable about all the tools, platforms and services that eXp Realty offers to them. This includes eXp World, Workplace, Skyslope, kvCORE, etc.

Major Functions:
Provide world-class customer service and a positive attitude at all times to eXp agents and fellow eXp staff members
Complete daily tasks in CRM via phone calls, text, Workplace chats, and email
Respond to client correspondence in a manner that provides added value and generates significant customer satisfaction - solves the problem!
Be familiar with and utilize the eXplore Guide to answer questions
Be present daily in the World office to engage with agents that stop by Agent eXperience for a face to face meeting
Serve as back-up support upon request, to Agent Experience Concierges and Docents
Attend and engage in daily/weekly stand-ups as set forth by the Program Director
Collaborate with all departments to ensure that the agents' questions are answered.
Identify issues where breakdowns occur and propose solutions to correct
Establish a follow-up process should the task be referred to other departments for resolution
Rapidly establish a positive working relationship with teammates, agents and other eXp professionals

Job Specifications:

Education:
High School Diploma Required
Real Estate license preferred

Experience:
1+ years of experience in a front line customer service role
1+ years of Real Estate experience
Ability to work and manage in a high volume environment
Experience in conflict resolution and diffusing situations as needed
Ability to self-manage
Excellent organization skills
Tech savvy - ability to learn new systems easily
Experience using Google Suite strongly preferred