Job Summary
Remote eXpert Care Professional
eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States and Canada.
eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!
General Summary:
Providing White Glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company
Major Duties & Responsibilities:
Frontline support for the ticket system
Cross-trained in all areas of onboarding
Provide white-glove service to the agents
Assist with agents questions
Respond to general inquiries in the department inbox
Filter emails to other staff as needed
Answer inquiries in Intercom
Follow up with NPS detractors
Knowledge and Skills Requirements:
Education:
High school Diploma/GED required
Experience:
Real Estate experience strongly preferred
Excellent written and verbal communication skills
Excellent organizational skills
Strong knowledge of Microsoft Office/Google Suite
Real Estate experience preferred
Excellent written and verbal communication skills
Problem Solving Skills
2+ years in the Customer Service industry
