Job Summary
A technology company is filling a position for a Remote Facilities Coordinator.
Must be able to:
- Respond quickly and efficiently to inbound support inquiries via our Zendesk helpdesk platform
- Provide baseline training and guidance to Clients and Providers on ServiceChannel applications
- Identify system issues and report them to our Development Team
Must meet the following requirements for consideration:
- 1-2 years experience working in a help desk role
- Experience providing support and guidance on fundamental computer applications
- Experience in the Facilities Management industry preferred
- Verbal and written English proficiency
- Ability to easily understand instructions and feedback and to respond fluently and precisely
- Adaptive and responsive to feedback and open to updating processes where required
