Job Summary
A commercial cleaning service has an open position for a Remote Facilities Maintenance Customer Service Call Center Representative.
Individual must be able to fulfill the following responsibilities:
- Assist customer service call center team members daily in responding to customer and vendor inquiries
- Provide responses via email or phone call
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
Applicants must meet the following qualifications:
- Interpersonal, listening, and conflict management
- Stress management
- Proficiency in Excel
- Knowledge of customer service principles and practices
- 3+ years’ experience and knowledge of administrative procedures
- High School Diploma, General Education Degree, or equivalent
