Job Summary
A facilities support company needs applicants for an opening for a Remote Facilities Support Customer Service Lead.
Individual must be able to fulfill the following responsibilities:
- Assist customer service call center team members daily in responding to customer and vendor inquiries
- Provide responses via email or phone call
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
Must meet the following requirements for consideration:
- High School Diploma
- 3+ years’ experience and knowledge of administrative procedures
- Knowledge of customer service principles and practices
- Interpersonal, listening, and conflict management (EQ) skills
- Written and oral communication skills
- Mathematical, analytical and problem-solving skills
