Job Summary

A wellness administration company has an open position for a Remote FMLA Customer Experience Specialist.

Core Responsibilities of this position include:

• Providing efficient and professional follow-up via phone and email
• Meeting and adhering to attendance and schedule, production and performance metrics, and quality goals
• Maintaining a positive, empathetic, and professional behavior towards the customers at all times

Skills and Requirements Include:

• Bachelor's Degree preferred, High School Degree or equivalent required
• 1-3 years Customer Service experience required
• Exceptional communication and organization skills, with strong focus on customer service
• Computer literate and proficient in Microsoft Office Suite
• Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills