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Remote Federal Customer Support Engineer II

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Wed, Jun 15, 2022
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A technology company is seeking a Remote Federal Customer Support Engineer II.

Core Responsibilities of this position include:

  • Providing customers with a great experience via phone and / or email
  • Troubleshooting and resolving technical issues
  • Sending process or performance improvement suggestions to your Technical Support Manager

Must meet the following requirements for consideration:

  • Bachelor's Degree
  • Strong analytical and troubleshooting skills
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • 2+ years of customer service experience in supporting software, hardware, web-based solutions, or e-commerce platforms
  • Proficiency with Microsoft Office

COMPLETE JOB DESCRIPTION

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