Remote Federal Customer Support Engineer II

Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, Jun 14, 2022
This job expires in: 8 days
Job Summary

A public safety technology company is seeking a Remote Federal Customer Support Engineer II.

Individual must be able to fulfill the following responsibilities:

  • Resolve technical issues related to general product knowledge, networking, training and software
  • Build subject matter expertise of all products, solutions, pricing, and policies
  • Provide customers with a great experience via phone and / or email

Qualifications Include:

  • Bachelor’s Degree
  • 2+ years of customer service experience in supporting software, hardware, eCommerce or web
  • Proficient with Windows operating systems, mobile devices and cloud-based solutions
  • Strong analytical and troubleshooting skills with a strong comprehension of internet networking and routing
  • Proficiency with Microsoft Office
  • Experience in Salesforce, MS Dynamics, Nexternal, JIRA, InContact, Lync, and Zendesk
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