Job Summary
A telecommunications company has a current position open for a Remote Field Applications Lead in the Fayetteville Area.
Candidates will be responsible for the following:
- Interfacing with the product development team
- Supporting all aspects of a high availability global SATCOM network
- Working on systems testing, software/hardware upgrades
Position Requirements Include:
- Ability to travel up to 25%
- 2+ years of experience supporting customers in the field
- 10+ years of demonstrated experience in technical customer service and CRM
- Proven verbal and and written communication skills
- 2+ years of proven experience in a project/program management/leadership position
- Demonstrated ability to create/modify, plan and document processes, work flows, metrics, service agreements