Job Summary
A health and fitness training company is seeking a Remote Field Operations Director.
Individual must be able to fulfill the following responsibilities:
- Being responsible for the field operations processes (quality, cost and service) for all Tonal equipment including all installations (revenue, warranty, replacements) happening in the customer homes or other channels (Sales/Marketing events, Tonal or partner retail stores)
- Meeting budget for Return or Rework flows as a % of installs driven by poor installs
- Developing innovative approaches to expand the types of walls on which we can install our Tonal equipment
Position Requirements Include:
- Minimum 5 years experience as a practitioner and leader of continuous process improvement
- Background as a construction engineer or similar education
- Strong communication skills with ability to relate with installers
- Team player with external and internal partners
