Job Summary

A monetary services company that builds co-branded credit cards is in need of a Remote Finance Customer Experience Strategy Lead.

Must be able to:

• Design and implement company’s CX, support, and service design function
• Build robust and detailed workflows for core functions
• Work alongside internal stakeholders to implement customer support and servicing content

Position Requirements Include:

• 2+ years of operational experience working directly with Zendesk, building and administering workflows
• The ability to operate both strategically and tactically on large projects and day-to-day execution
• Strong methodical problem-solving skills
• Comfortable managing metrics and analyzing opportunities for improvement