Job Summary

JOB OVERVIEW
While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation
Specialist I will facilitate client education, workflow re-design, and on-site training with new and existing clients,
for a successful implementation and go-live.

RESPONSIBILITIES AND DUTIES
Serve as a training point of contact for designated group of new, small to mid-sized clients. (Training on financial/billing software)
Participate in initial Client Kick-Off Calls, conduct online trainings, and assist the client in creation of their
workflows to correlate with end-user training.
Analyze facility operations and processes to design the most efficient clinical workflow and training plan
with the utilization of pre-live implementation forms.
Dependent upon product line, provide onsite and advanced training support utilizing a customized
training agenda and curriculum materials. Training support may be virtual, classroom, and/or onsite
shadowing as defined in client contracts.
Uses clinical workflow knowledge and independent judgement in software training curriculum and
provide basic troubleshooting knowledge.
Provide education and training to the facility admin team members to support their own team on an
ongoing basis and ongoing product maintenance.
Work with client and/or PM to ensure configuration of database is completed prior to end-user training.
Post go-live, assist clinicians/providers with application and workflow questions, prior to transition to
support.
Provide go-live support to clients.
Complete/Sign Certificate of Training Completion Document and Site Visit report within one week of post
implementation, as required.
Maintain education and on-going learning relative to new releases/versions of the product.
Contribute and assist with development of client education and departmental training materials.
Maintain client utilization standard of 80% each week.
Consistently implement product through education and training resulting in a positive/successful
customer implementation experience.
Organize travel, including booking tickets, securing hotel and rental care accommodations.
Submit accurate expense reports in a timely manner utilizing the Travel and Entertainment policy,
including adhering to the corporate credit card standards.
Submission of all other client reports within two weeks of go-live.

QUALIFICATIONS
Bachelor's degree in relevant field, or equivalent work experience.
2+ years of relevant work experience, including 1+ years of software implementation experience and
clinical experience in Wound Care, Occupation or Workplace Health or Rehabilitation. 2-5 years of billing experience in related Health field. Knowledge of healthcare industry preferred
Working knowledge of clinical workflows and healthcare operations.
Working knowledge of specialty EMR software products with emphasis on either: Wound Care,
Occupational or Workplace Health or Rehabilitation.
Understanding of adult learning with the ability to stimulate learner participation and motivation.
Ability to be cross-trained across all product lines
Self-motivate and able to work independently.
Extensive travel (up to 75% monthly) required as part of normal job duties

INTERACTION
This role will work closely with key departmental and project stakeholders across the organization. Therefore, the
ability to work collaboratively and effectively with all levels of management and staff within the organization is a
key priority in this role. No supervisory responsibilities are required for this position.

COMMUNICATION AND COGNITIVE ABILITIES
Cooperate with matrixed team members to meet goals or complete tasks.
Must be comfortable working in ambiguous and/or stressful situations.
Must be self-motivated and know when to seek guidance; detail-orientation is a must.
Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
Effective collaborator with proven process improvement skills.
Exceptional organization and time management skills.
Excellent communication and interpersonal skills.
Ability to consistently learn new technologies and apply those concepts to customer's needs.
Ability to work as part of a geographically dispersed team.
Ability to work independently and as part of a team.
Keep up to date on technology trends, developments & best practices.
Ability to communicate effectively to both technical & non-technical audiences.