Job Summary
A modern platform for anti-money laundering needs applicants for an opening for a Remote Financial Crime Customer Success Head.
Candidates will be responsible for the following:
- Managing and leading a team of high-performing, empathetic and thoughtful Customer Success Managers
- Enjoying front-line management and aren’t hesitant to get in the weeds with your team
- Prioritizing core customer health metrics with the goal of maintaining superb retention rates
Must meet the following requirements for consideration:
- Experience leading, coaching, and building an inspired Customer Success team through setting vision
- Experience working in the B2B SaaS space
- Someone who leads with empathy
- Analytical mindset with the ability to leverage data in the decision-making process
- Strong interpersonal skills and ability to develop relationships with clients
- Have worked in multiple customer-facing organizations and been a top-performing individual contributor
