Job Summary

A financial institution is searching for a person to fill their position for a Remote Financial Customer Experience Specialist.

Core Responsibilities of this position include:

• Answering incoming calls and assist customers with questions and concerns
• Diagnosing customer needs and proactively educating them about the features and benefits
• De-escalating situations involving dissatisfied customers, offering patient assistance and support

Position Requirements Include:

• High school diploma or equivalent
• Minimum 18 months of customer service-related experience
• Effective problem-solving and negotiation skills
• Proven time management skills / ability to multitask
• Experience interacting positively with unsatisfied customers
• Strong verbal and written communication skills