Job Summary
A digital asset financial services is filling a position for a Remote Financial Customer Success Manager in Palo Alto.
Individual must be able to fulfill the following responsibilities:
- Showcase the value and ensure customer happiness and engagement
- Collaborate with notable institutional clients and fast-growing crypto platform providers
- Demonstrate knowledge of products and services to enthusiastically provide support and mentorship
Must meet the following requirements for consideration:
- 4+ years of experience with hands-on account management or customer success management
- Strong desire to learn, curiosity to understand how things work
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities, creative problem solving skills
- Strong written and verbal communication skills
