Remote Financial Product Customer Service Representative in Austin

Job Summary

A financial services company has a current position open for a Remote Financial Product Customer Service Representative in Austin.

Individual must be able to fulfill the following responsibilities:

• Provide world class customer service by fielding inbound support calls, live chats, and emails from users about our product offerings
• Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
• Educate our customers on how to use our product to send and receive payments

Qualifications Include:

• High school diploma or equivalent
• 2+ years’ experience in a role that put you in direct contact with consumers via telephone, email, and/or face-to-face in a work from home environment
• Financial services and/or call center experience is a big plus
• Proven team player
• Ability to proactively look for ways to improve internal processes
• Ability to research customer inquiries using the appropriate technology