Job Summary

A banking and credit lending company is seeking a Remote Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills
• Use stanndard screens, scripts and procedures
• Navigate a computerized system for responding and/or troubleshooting to customer questions

Required Skills:

• Demonstrated strong verbal communication and problem-solving skills
• Ability to multi-task, as needed, to get the job done
• High School Diploma or GED; bonus
• 1+ years of experience in related field; bonus
• Ability to assist over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
• Ability to bring empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests