Job Summary
A telecommunications and software company has a current position open for a Remote Financial Service Representative I.
Must be able to:
- Answer calls, chats, and emails from both internal and external Customers
- Handle Consumer trace, WLD abuse and manual review calls
- Work various audits daily, weekly and monthly, restores non-pay disconnected accounts
Applicants must meet the following qualifications:
- Demonstrated customer interface with good negotiating skills
- Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts
- Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines
- Must be able to work in a team environment and adhere to company guidelines and practices
