Job Summary

A financial services company is filling a position for a Remote Financial Services Customer Service Quality Specialist.

Core Responsibilities of this position include:

• Monitoring accuracy, timeliness and efficiency of service transitions
• Regularly auditing the work within the teams for accuracy
• Providing support to other teams as needed

Qualifications Include:

• Associates degree or equivalent work experience
• Minimum of 0-1 years customer service experience
• Ability to adapt to changing processes
• Strong PC skills, including use of MS Office products, Outlook, AWD, Encor and CK4