Job Summary

A consumer finance company is in need of a Remote Financial Services Customer Service Specialist in Tacoma.

Candidates will be responsible for the following:

• Professionally handling incoming client requests via phone
• Handling all client inquiries and education them on services
• Working with other departments as client advocates to ensure resolution

Skills and Requirements Include:

• Ability to communicate clearly and professionally, both verbally and in writing
• Strong listening skills, attention to detail, and decision making skills
• Pleasant, friendly attitude, with an ability to adapt to change
• Ability to ensure that issues are resolved both promptly and thoroughly
• Ability to provide quality support in handling questions, troubleshooting, and account assistance
• Ability to look for innovative ways to better the product and improve the customer experience