Job Summary
A consumer finance company is in need of a Remote Financial Services Customer Service Specialist in Tacoma.
Candidates will be responsible for the following:
- Professionally handling incoming client requests via phone
- Handling all client inquiries and education them on services
- Working with other departments as client advocates to ensure resolution
Skills and Requirements Include:
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong listening skills, attention to detail, and decision making skills
- Pleasant, friendly attitude, with an ability to adapt to change
- Ability to ensure that issues are resolved both promptly and thoroughly
- Ability to provide quality support in handling questions, troubleshooting, and account assistance
- Ability to look for innovative ways to better the product and improve the customer experience
