Job Summary
A technology company has a current position open for a Remote Financial Services Phone Customer Support Representative.
Must be able to:
- Receive calls from clients and help to resolve their issues according to policy
- Use customer support software to resolve issues including Zendesk, Slack, Jira, Confluence, and internal troubleshooting tools
- Empathize with customers that are experiencing issues, and help them navigate our app to their satisfaction
Applicants must meet the following qualifications:
- Demonstrated comfort receiving calls for the majority of your work day
- Proven clear communicator; customers leave interactions with zero confusion
- Demonstrated problem solver; ability to identify and troubleshoot issues
- Demonstrated openness to feedback and can show improvement
- Ability to identify, troubleshoot, and communicate emerging trends and patterns in worked issues
- Ability to navigate internal and external documentation and resources to provide world class service
