Remote Financial Software Customer Product Support Specialist

Job Summary

A financial software development company is in need of a Remote Financial Software Customer Product Support Specialist.

Core Responsibilities of this position include:

• Troubleshooting problems with malfunctioning software applications and recommends corrective action
• Maintaining and fostering the relationship between the clients and the company
• Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters

Required Skills:

• High school diploma or GED
• Requires 0 - 1+ years of product and/or application support, customer-facing experience in a call center, or other relevant work experience
• Strong documentation skills