Job Summary
An insurance and benefits company is in need of a Remote Financial Wellness Application Customer Success Specialist.
Individual must be able to fulfill the following responsibilities:
- Ensure onboarding and communications activities are on track
- Monitor support mailboxes for both employer and user support
- Partner with Directors and other team members to develop future customer success model
Position Requirements Include:
- Ability to learn new processes and app/platform features quickly in an Agile environment
- Comfortable with technology, exploring issues that are unknown
- Strong experience with Microsoft products including Excel, PowerPoint and Word
- Process improvement experience
