Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, May 24, 2023
This job expires in: 15 days
Job Summary
A financial services company has a current position open for a Remote FinTech Customer Support Specialist.
Core Responsibilities of this position include:
- Working with customers to satisfy inquiries with one call resolution in mind
- Reviewing, monitoring, engaging and keeping track of a high volume of customers per day
- Handling both inbound and outbound service level calls in order to assist with both applicants, merchants and borrowers
Position Requirements Include:
- 1+ years of experience in customer support/experience
- Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries
- Exceptional ability to prioritize tasks, organize and pay strict attention to detail
- Strong work ethic and pride in performance
- Ability to work independently in a fast paced, ever changing environment with a team first mentality
- High school diploma or GED
