Remote FinTech Customer Support Specialist

Job Summary

A financial services company has a current position open for a Remote FinTech Customer Support Specialist.

Core Responsibilities of this position include:

• Working with customers to satisfy inquiries with one call resolution in mind
• Reviewing, monitoring, engaging and keeping track of a high volume of customers per day
• Handling both inbound and outbound service level calls in order to assist with both applicants, merchants and borrowers

Position Requirements Include:

• 1+ years of experience in customer support/experience
• Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries
• Exceptional ability to prioritize tasks, organize and pay strict attention to detail
• Strong work ethic and pride in performance
• Ability to work independently in a fast paced, ever changing environment with a team first mentality
• High school diploma or GED