Job Summary
A travel company is seeking a Remote First VIP Team Coach.
Must be able to:
- Act as the People Leader for all Travel Counselors in the team
- Investigate service and quality errors, provide coaching and feedback
- Analyze and act on CSAT performance, identify actions and communicate results
Position Requirements Include:
- Call listening as required
- Solution orientation, coaching employees to find their own solutions
- Relationship building and management
- Experience working in a client first environment
- Experienced in meeting and achieving financial metrics and service targets
- High volume, rapidly changing and demanding service environment
