Remote Fitness Software Membership Services Representative

Location: Arizona, Connecticut, Florida, Georgia, Idaho, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Wisconsin

Compensation: Hourly

Staff Reviewed: Fri, Jul 31, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A fitness software developer is filling a position for a Remote Fitness Software Membership Services Representative.

Candidates will be responsible for the following:

  • Providing clear documentation of all cases
  • Providing onboarding product demos via phone and video to new members
  • Troubleshooting and resolving member issues

Qualifications for this position include:

  • Excellent written and oral communication skills
  • Strong problem solving skills and the ability to diagnose and solve problems
  • Ability to remain calm, professional, and communicative while troubleshooting member concerns
  • Record of analyzing information, troubleshooting problems, and resolving or escalating issues
  • Positive attitude and high energy performer
  • Demonstrated reliability and attendance