Job Summary
An online and mobile food ordering platform company is in need of a Remote Food Delivery Customer Service Command Center Analyst.
Individual must be able to fulfill the following responsibilities:
- Monitor customer service performance across all channels
- Provide timely feedback to leaders on performance
- Make updates to employee’s schedules
Skills and Requirements Include:
- Associate’s Degree or 2+ years of equivalent, relevant, industry experience
- Strong analytical skills with a focus on intraday activities and results
- Excellent written and verbal communication skills
- Champion of change; responds to change in a positive way
- An ability to multitask
- Able to use technology effectively (contact delivery software, Google suite, Microsoft suite, etc.)
