Remote Forecaster Workforce Administrator

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, August 10, 2018

Job Category: Administrative

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

Management services company has a current position open for a Remote Forecaster Workforce Administrator.

Candidates will be responsible for the following:

  • Monitoring and measuring site volumes and performance of site Operations
  • Preparing and maintaining site Operations reporting
  • Maintaining accurate quantitative and qualitative records

Required Skills:

  • High School Diploma from an accredited school or equivalent GED
  • 6 months workforce management experience in a contact center or back office environment, including experience with Workforce Planning Software
  • 6 months analytical experience with forecasting, planning, identifying trends and/or making recommendations in a production and/or customer support environment
  • 2 years of work experience in a contact center
  • Must be eligible to work in the United States without need for work visa or residency sponsorship