Remote Forecasting and Scheduling Director

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Mon, Apr 19, 2021

This job expires in: 6 days

Job Category: Consulting

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

An educational technology and services company needs applicants for an opening for a Remote Forecasting and Scheduling Director.

Candidates will be responsible for the following:

  • Being accountable for the capacity planning and budget management
  • Establishing policies, procedures, and processes for the contact center
  • Designing and implementing scheduling and capacity planning

Qualifications Include:

  • Bachelor’s degree or equivalent experience
  • 10+ years of prior relevant experience
  • 5+ years of Contact Center experience
  • 3+ years of management experience
  • Administrative level experience with Aspect Workforce technology
  • Prior supervisory experience required

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