Remote Fraud Customer Service Associate

Job Summary

A company is looking for a Remote Fraud Customer Service Associate.

Key Responsibilities

• Receive and resolve inbound calls from clients, including bank partners, merchants, and cardholders
• Utilize customer relationship management systems to maintain accurate client records
• Conduct research to resolve electronic transaction inquiries efficiently

Required Qualifications

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions
• Proven experience using customer service software and CRM systems
• Ability to work non-standard hours, including weekends and holidays