Job Summary
An information technology company that offers form building software services has a current position open for a Remote Fraud Investigator.
Must be able to:
- Monitor customer and transactional records to identify unauthorized or high-risk transactions and fraudulent accounts on a daily basis
- Interact with payment processors and customers to validate information and to confirm or cancel authorizations
- Maintain process documentation as it relates to fraud detection, prevention and monitoring
Applicants must meet the following qualifications:
- 1-3 years experience in a customer service role
- Well organized with a high degree of accuracy and attention to detail
- Experience using Sift, Zendesk, ServiceCloud, and/or Zuora
- Experience building processes from scratch
