Remote Fraud Support Representative

Job Summary

A company is looking for a Remote Fraud Support Call Center Representative (CCC).

Key Responsibilities

• Respond to incoming calls regarding fraudulent debit, credit, or ATM activities
• Assist cardholders following standard procedures and direct them to their financial institutions as needed
• Participate in team meetings and quality review sessions

Required Qualifications

• Minimum of 1 year of customer service experience
• Commitment to work an assigned schedule in a 24/7 contact center
• Reliable high-speed internet service (minimum 20 Mbps download)
• A quiet and confidential workspace with a backup location for outages