Job Summary
A finance company is filling a position for a Remote Fraud Support Representative.
Core Responsibilities Include:
- Providing exceptional customer service to our small businesses owners
- Reviewing transactions to monitor potential fraud activity
- Simplifying complex processes and financial concepts
Position Requirements Include:
- An expertise at multitasking and moving between computer programs
- Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
- A history of providing essential feedback regarding escalation trends, opportunities, challenges, productivity
- You are consistent and reliable with attendance and aspire to improve performance constantly
- A passion for providing excellent service to customers via phone, chat, and email
- An active listener who empathizes and truly wants to understand our customers needs
