Job Summary
A shipping solutions company is searching for a person to fill their position for a Remote Freight Solutions Customer Care Agent in Richmond.
Core Responsibilities Include:
- Researching, locating and providing accurate information
- Answering inquiries by clarifying information
- Building rapport with customers by greeting them in a courteous, friendly, and professional manner
Qualifications for this position include:
- Ability to listen attentively to customer needs and concerns; demonstrate empathy
- High School Diploma or General Education Degree (GED)
- Must be able to work in a high volume environment
- Ability to effectively and accurately communicate in writing and on the telephone
- Ability to easily maneuver between multiple websites and computer screens
