Job Summary
A company revolutionizing fundraising is seeking a Remote Fundraising Customer Support Representative.
Core Responsibilities Include:
- Professionally handling a high-volume of incoming calls, voice mails and emails
- Identifying, troubleshooting, and resolving issues as well as collect feedback
- Using your daily interactions to suggest, create and update best practices
Qualifications for this position include:
- Tech-savvy individual with motivation to utilize SaaS platforms and advise our customers how to do the same
- Ability to organize, multi-task and prioritize
- Ability to work independently and collaborate with colleagues
- One-two years managing in-bound, phone-based customer support requests
- Excellent written and verbal communication skills
- A team player with the ability to remain professional and courteous at all times
