Remote Fundraising Customer Support Representative

Job is Expired

Location: Nationwide

Compensation: Salary

Staff Reviewed: Mon, Jul 26, 2021

Job Category: Administrative

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company revolutionizing fundraising is seeking a Remote Fundraising Customer Support Representative.

Core Responsibilities Include:

  • Professionally handling a high-volume of incoming calls, voice mails and emails
  • Identifying, troubleshooting, and resolving issues as well as collect feedback
  • Using your daily interactions to suggest, create and update best practices

Qualifications for this position include:

  • Tech-savvy individual with motivation to utilize SaaS platforms and advise our customers how to do the same
  • Ability to organize, multi-task and prioritize
  • Ability to work independently and collaborate with colleagues
  • One-two years managing in-bound, phone-based customer support requests
  • Excellent written and verbal communication skills
  • A team player with the ability to remain professional and courteous at all times

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