Remote Gaming Operations Order Manager in Austin

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Sat, Apr 17, 2021

This job expires in: 29 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial technology company specializing in the casino industry is filling a position for a Remote Gaming Operations Order Manager in Austin.

Must be able to:

  • Manage the organization’s customer relationship management (CRM) system; develops processes to automate CRM tracking and sales solutions
  • Manage incoming sales inquiries and coordinates sales documentation, including price/ship quotes
  • Maintain internal team dashboards, revenue goals, and forecasting for management

Applicants must meet the following qualifications:

  • Minimum of 3 years of prior customer service skills
  • Advanced proficiency in Microsoft Office applications, especially Word and Excel, with the ability to read and design complex spreadsheets
  • Experience using a CRM system, Salesforce preferred
  • Ability to collaborate with cross-functional teams in maintaining customer account information, reconciling commission reports, reviewing distributor inventory and margins, and coordinating parts deliverables
  • Ability to assist with customer requests for product marketing information and/or compliance regulatory certifications
  • Ability to maintain sales collateral library, including quarterly specials, customer documents, and sales sheets

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