Job Summary

An IT and computer services company has a current position open for a Remote Global Customer Experience Program Manager.

Core Responsibilities Include:

• Serving as the “face” for both tools (CSP and CLM 2.0) as your drive their company-wide adoption
• Building & fostering a community of CSP Operational leaders/ superusers who can lead adoption and address their tool-related issues
• Playing a leading role in helping us quickly diagnose and triage support requests

Qualifications Include:

• 8+ years in program-based work where you played a key role in driving adoption of new systems and/or processes
• 5+ years of end-to-end systems implementation
• Exposure to these systems is an added advantage: CLM, SPM, Fusion, MOS, Service Cloud, TAS, FM
• Working knowledge of Oracle customer “corner cases” is an additional advantage
• 2+ Years in a Customer Success Manager or Client Service delivery role
• Experience troubleshooting and finding problems in data flows