Remote Global Customer Experience Program Manager

Job is Expired

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, May 06, 2021

Job Category: Program Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An IT and computer services company has a current position open for a Remote Global Customer Experience Program Manager.

Core Responsibilities Include:

  • Serving as the “face” for both tools (CSP and CLM 2.0) as your drive their company-wide adoption
  • Building & fostering a community of CSP Operational leaders/ superusers who can lead adoption and address their tool-related issues
  • Playing a leading role in helping us quickly diagnose and triage support requests

Qualifications Include:

  • 8+ years in program-based work where you played a key role in driving adoption of new systems and/or processes
  • 5+ years of end-to-end systems implementation
  • Exposure to these systems is an added advantage: CLM, SPM, Fusion, MOS, Service Cloud, TAS, FM
  • Working knowledge of Oracle customer “corner cases” is an additional advantage
  • 2+ Years in a Customer Success Manager or Client Service delivery role
  • Experience troubleshooting and finding problems in data flows

COMPLETE JOB DESCRIPTION

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