Job Summary
A financial technology company needs applicants for an opening for a Remote Global Fraud Operations Team Lead.
Candidates will be responsible for the following:
- Coaching and developing the team through management of KPIs, SLAs, and quality reviews feedback
- Ensuring that operating procedures are up to date and identifying the need for training documentation
- Improving internal processes and streamlining business functionality
Qualifications for this position include:
- Bachelor's degree in business administration, criminal justice, finance, or previous proven leadership experience
- 3-5 years at a financial institution organization in banking operations
- Strong knowledge of industry fraud risks, trends, and emerging threats
- In-depth knowledge of bank compliance and SAR writing
- Strong organizational skills, attention to detail and ability to use analytics to support reporting
- Demonstrated ability to establish relationships and build rapport to influence colleagues
