Job Summary
A government solutions company is seeking a Remote Global Household Goods Movement Management Customer Experience Director.
Core Responsibilities of this position include:
- Serving as a senior leader to the Customer Care team of approximately 250 leaders
- Delivering upon established performance Customer Care goals
- Building and leading a Customer Care leadership team
Must meet the following requirements for consideration:
- 7 years relevant customer service industry experience
- 5 years progressive levels of responsibility in a contact center environment
- 3 years of experience leading in an omni-channel contact center environment
- Bachelor’s degree, or equivalent combination of work experience, education and training
- Proven ability to work closely with business leaders and functional departments
- Proven ability to develop and inspire high performing teams
