Remote Global Partner Manager in Austin

This job has been removed

Location: Texas

Compensation: Salary

Staff Reviewed: Tue, Jul 13, 2021

This job expires in: 13 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A financial service company is in need of a Remote Global Partner Manager in Austin.

Individual must be able to fulfill the following responsibilities:

  • Coach and give insight to vendor to create into a highly responsive team that meets the required published performance standards
  • Regularly review and ensure that vendor teams follow procedures, process flows and guidelines
  • Develop and communicate action plans together with Partner management team based on performance.

Position Requirements Include:

  • Bachelor’s degree or work equivalent
  • 5+ year's Experience in the Call Center industry in a management capacity and in leading people
  • Strong collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines
  • Strength in Process / Project management.
  • Ability to select, train, motivate, and guide team members toward future development, including discipline and corrective action
  • Proven track record of cost reduction and best in class customer experience

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