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Remote Global Partner Service Desk Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Oct 29, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Some College, Bachelors

Job Summary

An IT company is in need of a Remote Global Partner Service Desk Specialist.

Candidates will be responsible for the following:

  • Answering phone calls, e-mails, and web form interactions from incoming sales partners and customers
  • Escalating technical issues to appropriate teams as needed
  • Documenting new widespread issues in Jira

Must meet the following requirements for consideration:

  • Associate or bachelor’s degree in Information Technology, Computer Science, or a related field
  • 2-4 years’ experience in a support center, NOC, or help desk is desired
  • Enterprise-grade identity management software

COMPLETE JOB DESCRIPTION

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